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Locked

‎09-07-2022 03:53 AM

HP Recommended
Product: HP Officejet Pro 8500A e-All-in-One Printer - A910a

It's suddenly become painfully slow or just refusing to print. Problem occurs on iMac (running Big Sur) and on two laptops running Windows 10. Docs just sit in the queue forever.

Category:
1 REPLY 1

‎09-14-2022 12:45 PM

HP Recommended

@ShinySean
Welcome to HP Support Community. This is a great place to post questions find answers and tips.
Thank you for posting your query, I will be glad to help you.

 

I see that HP Officejet Pro 8500A E-All-In-One Printer - A910a is printing very slow.

 

This issue may occur if the firmware is not updated.

 

Please download and install the firmware update on the windows computer connected to the printer from this link 

 

You may also refer to this document to know how to update the firmware from this link

 

Let me know if this works.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Rainbow23 - HP Support.
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