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The product (HP Officejet 7610) is actually mine, but for what ever reason, this system will not recognize my serial number (CN37G2KHBS05SP). I'm trying to get it set up after doing a Factory Reset, and I'm trying to find and download the HP Smart app, thinking it may help me.

1 REPLY 1
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Hi @Randy727 

1. Maybe HP Smart app could not work, because is designed to work with newer printer models.

 

2. Try to install the full software driver from the next link:

>> https://ftp.hp.com/pub/softlib/software12/COL47659/mp-115382-3/Full_Webpack-1009_1-OJ7610_Full_Webpa...

 

3. Anyways if you want to install HP Smart then download from the next link:

 

Options for contact HP Support:

 

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

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@ferRX / I am a volunteer posting answers on my own time.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.