How do I fix the "Printer Validation Failed" error?

[milarsky]

Geting "printer validation error" on HP officejet 8710. Can scan and wireless connection appears fine.

[Jeet_singh]

Hi @milarsky,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are getting an error "Printer Validation Failed" message on your HP Printer. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes on the printer before the issue started?

Have you checked for any obstructions inside the printer?

Are you able to move the carriage freely?

In the meantime, let's try these steps here: 

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to check for the latest firmware update if available for your printer, using this website. You might need a Windows PC to run the firmware.

I would suggest you could try to follow the steps suggested in the support document for -HP DeskJet, ENVY 5540 Printers - 'Paper Jam' Error

If you have followed the steps suggested and still having the issue. I would suggest the next step would be to perform an advanced reset on the printer. 

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

Please reply back on the public post as this Private message box is not monitored.

I hope this helps resolve this issue completely,

Regards,

[jayata]

how do I fix printer validation failed error.

[A4Apollo]

Hi! @jayata, Welcome to HP forums.

As you mentioned you are getting printer validation failed error on your printer.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Does the issue persist when you make a copy from your printer?

Please share the complete printer model name and operating system you are running on your PC to assist you better.

By not wasting much of your time I would like you to try few steps and check if it helps.

Try uninstalling the printer software from root level on your PC and install the full feature printer software. (Windows Only)

In Windows, search for and open Programs and Features.

Select your HP printer.

Select Uninstall.

In Windows, search for and open Devices and Printers.

In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

Open up the run command with the "Windows Key + R" key combo.

Type printui.exe /s and click OK.

Click on Drivers tab.

Look for HP Printer driver. If you see it click on it and click remove at the bottom.

Select OK.

Select Apply and OK on the Print Server Properties windows.

Close Devices and Printers.

Update the full feature printer software using this link Click Here

Also, download and run print and scan doctor on your PC and check if it helps.

Refer this article to know more information using print and scan doctor.

If the solution provided worked for you, please mark an accepted solution for this post.

Let me know if this helps!

Have a beautiful day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[checkersspeech]

Are you seriously trying to tell me that a printer obstruction can cause the "printer validation failed" error message??? 

[KGarbarz1]

I am having the same problem of "printer validation failed" error. I have uninstalled/reinstalled teh software and have recieved messages that the software was successfully installed with internet connection but the problem persists. 

[Marky555]

My HP Envy 5302 printer does not work. When I try to print out something in Word, the message I keep on receiving is "Printer Validation failed."

I have tried EVERYTHING that you have already suggested in the community forum but it has not worked. 

Can you help? 

Marky555

[cloudy1]

how do  we fix  the validation problem

[Wrasp]

I am also having the same error. Did everything listed here on my Photosmart 5525 and.... ERROR. Test page prints fine. What is going on????