How do I match a HP 2620 printer SSID name to my router SSID?

[Lisa239]

I have purchased a new ‘HP deskjet 2620’ printer but cannot connect to my wireless WiFi. 
the house smart app on my iphone is not finding printer. 

i have followed reset instructions, closed down all items but still not connecting. The printer does not come with a cable to connect directly to router.

“The wireless network test results says ‘check your up printer network name (SSID) matches your wireless router network name (SSID) exactly.

if they do not match exactly, run the wireless setup from the printer software to configure your up printer”

the printer does not have a type screen, it just had the power, control, ink alert, cancel, resume, wireless, information, start colour copy and black copy buttons. There is no manual buttons.

can anyone please advise how I match the SSID buttons as the printer did not come with the cable. HP should really make it easier to reset SSID’s! Read loads comments on here and still struggling.  

[sandytechy20]

@Lisa239

Welcome to the HP support community.

I understand that you are unable to connect the printer to a wireless router, I am glad to assist you.

Restore Wi-Fi setup mode on the printer

• When the settings are restored, the printer enters Wi-Fi setup mode for about two hours, making it discoverable during the HP software installation.
• Press and hold the Wireless and Cancel buttons until the Power button flashes, and then wait for the Wireless light to flash.

Install HP Smart

Install the HP Smart app on your computer or mobile device.

• Do the following if you are setting up the printer on a Wi-Fi network.
• Place the printer and the computer or mobile device near the Wi-Fi router.
• Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.
• Enable Bluetooth on the computer or mobile device so that HP Smart can detect the printer during the setup.
• After installing HP Smart for iOS and Android, enable the mobile device location service and allow the app to use your location to detect the printer and offer solutions during setup.
• Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPadOS),
• If you are prompted to sign in with Microsoft to use the app across devices, you can sign in or click No, thanks to continue.​
• NOTE:Disconnect from a Virtual Private Network (VPN) connection before downloading.
• If you are setting up HP Smart for the first time, you must create or sign in to an HP account to access all printer functions.
• In HP Smart, click Add Printer or the plus sign to search for the printer, and then follow the instructions to complete the setup.

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.