How do I opt out of HP Smart emails?

[RG222]

I got a new HP LaserJet.

I signed up for HP Smart.

Now I’m getting HP Smart emails that I don’t care about and HAVE NO UNSUBSCRIBE button!

Help, please...

How do I turn these off?

 Thanks in advance.

[praveenbv]

Hio@RG222, Welcome to the HP Support Community!

I understand that you need to exactly send an email from the printer,

Don't worry I'll try to help you out.

The below link contains a self-help document, this will assist you in How to Scan to Email

https://www.support.hp.com/in-en/document/c03953891

Please follow below support document to print with HP ePrint:

https://support.hp.com/us-en/document/c03721293

As the print does not print from the mobile device only, I suggest reviewing these guidelines for pint problem with HP ePrint, and to ensure your email meets the requirements for the service:

https://support.hp.com/us-en/document/c03601466

https://support.hp.com/in-en/document/c03862727

Keep me posted. Happy to help!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[RG222]

I never said I need to send an email from the printer.

I said I'm receiving unwanted emails from HP Smart, and I want to stop them.

[praveenbv]

Hi@RG222,

Sincere apologies for the mishap, The steps sent are not for the above issue. My bad. 

As I understand,  you wish to turn off the email notification.

No worries, as I'll be glad to help you,

Let's try these steps to turn off notification: 

Open HP Connected Account > You will see printer icon > Below printer icon, you will have an option to click on Settings > Click on Access > Then Turn off ePrint Notification

Please find the HP document link 

[RG222]

You still do not understand my problem.

I am not receiving email notifications regarding eprint.

I am receiving emails from this email address:  "donotreply@email.hpsmart.com"
The text of that email, which I want to stop, is below in red.  

HP Smart <donotreply@email.hpsmart.com>

Sat, Apr 17, 12:08 PM (3 days ago)

to me

   SIGN IN   |    WEB VIEW    HELLO ROBERT     Ready to learn
more?       We hope you're enjoying the HP Smart1 features we shared in a previous email! As you continue to print and explore HP Smart, here are a few more features to try out.   LEARN MORE Discover your available HP Smart features  Print Anywhere Print from anywhere, on any device.1 Send prints to your printer right away, from any location with Internet or mobile data. Share your remote printers with family, friends, and coworkers, so printing is easy for everyone.1Camera Scan Easily scan and optimize files with your device camera and the HP Smart app, then quickly share to the cloud, save, email, or send a mobile fax2. Create a Shortcut3 using camera scanning for an even more convenient experience!Get Supplies Easily order replacement supplies when you’re running low or manage your HP Instant Ink subscription.Create Photo Books Upload your photos and create awesome photobooks and more with Chatbooks. This feature is only available in your HP Smart app on mobile devices.Help & Support Need help? Visit HP Support for fast, free assistance from the HP Virtual Agent or browse support topics for your printer or app features. You can also chat with live agents if you still have questions.   INSTALL THE HP SMART APPView AccountSmart App  Support   Please do not reply to this email. We are unable to respond to inquiries sent to this address. For immediate answers to your questions, visit our Customer Support website.

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1 Requires the HP Smart app download. For details on local printing requirements see hp.com/go/mobileprinting. Certain features/software are available in English language only, and differ between desktop and mobile applications. Instant Ink subscription may be required. Instant Ink not available in all countries. See details at hpinstantink.com. Internet access required and must be purchased separately. HP account required for full functionality. List of supported operating systems available in app stores.

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2 Requires the HP Smart app download. For details on local printing requirements see hp.com/go/mobileprinting. Certain features/software are available in English language only, and differ between desktop and mobile applications. Instant Ink subscription may be required. Instant Ink not available in all countries. See details at hpinstantink.com. Internet access required and must be purchased separately. HP account required for full functionality. List of supported operating systems available in app stores. Fax capabilities are for sending a fax only, and may require additional purchase. For more information, see hpsmart.com/mobile-fax.

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3 Based on internal HP testing. Average timing estimate based on: 1) downloaded HP Smart app on mobile or desktop device, 2) setting up Shortcuts, 3) scanning jobs which have more than 2-3 tasks associated with them (scan to email, save and rename, store to cloud, etc.). Average timing savings comparison based on using printer and desktop scan software to complete similar scanning tasks. Requires the HP Smart app download and supported HP printer. For details on local printing requirements see hp.com/go/mobileprinting.

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© Copyright 2021 HP Development Company, L.P. The information contained herein is subject to change without notice.

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HP uses automatic data collection tools to personalize your experience. HP Smart respects your privacy. For more information about HP privacy practices, read our Privacy Statement.

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To exercise your rights of access, rectification, opposition or cancellation, please use the Privacy Feedback form or send your privacy questions to:

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HP Inc. Privacy Mailbox | 1501 Page Mill Road, Mail Stop:1560 | Palo Alto, California 94304 | U.S.A. 2020_12_HPS_QS_Legacy_d17_US_en

ReplyForward

[praveenbv]

Hi@RG222,

Please find the youtube link 

https://www.youtube.com/watch?v=pKSx6X-ywmw

[RG222]

I guess what you're trying to tell me is that the unwanted emails are because my printer is associated with HP Smart.

OK, I've removed my printer from HP Smart.  Hopefully the emails will stop.

One question:  What is HP Smart and why was it included in the package of software that came with the printer?  What features will I lose by removing my printer from HP Smart?

Thank you.

[praveenbv]

@RG222,

HP smart app ( default App from mic Microsoft ) is an alternate printer software tool.

where you can add the printer to it & start using the print functions 

Since you have uninstalled it, you will have to go back to installing the full feature driver from the hp website n use it

Your print job will not be affected by removing hp smart app  

 Download and install the software and drivers from here.

 Click on the downloaded file and follow the on-screen instructions.