• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎07-31-2019 05:32 PM

HP Recommended
Product: Envy 5032
Operating System: Microsoft Windows Vista

I've bought an Envy 5032 printer and am struggling to install on my old compaq with Windows Vista. I'm hoping the software cd will do the trick.  I can't find how to order it from www.support.hp.com.  Nightmare!  Can you help please?

37 people had the same question
2 REPLIES 2

‎07-31-2019 10:12 PM

HP Recommended

Hi,

A CD is not available for purchase, but below software should install the printer:

https://ftp.hp.com/pub/softlib/software13/printers/EN5000/EN5000_Full_WebPack_44.4.2678.exe

 

Additionally, is it a Windows Vista 32 or 64-bit? be aware that the printer is only supported on Windows Vista 32-bit, 64-bit support is only offered for Windows 7 or later operating systems:

https://support.hp.com/ph-en/document/c02002390#AbT2

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎08-03-2019 01:46 PM

HP Recommended

Thanks for replying.  I'm rubbish at all of this so...

- I can't download the web pack exe. Just fails but I will try again.  (Once Ive dried my tears). 

- My Windows Vista is 32-bit.  At least I successfully looked that up.

- the documentation with the new printer says "Note for Windows users: You may also order a printer software CD. Please visit www.support.hp.com".  I've visited ...but every time I put in what I need it takes me to a download!  Can't find a general contact email anywhere so I can I ask for this.  I presume it's free.  HELP. 

- I can see the printer (as I set it up manually) but just can't add it.  When trying to add wirelessly my computer asks for permission to continue and then eventually says: Printer installation failed. Operation could not be completed (error 0x0000043).  It offers an alternative option is to Add  Local printer but the HP Envy Series 5000, unsurprisingly given the age of my computer and Vista software is not listed .....so it asks you TO LOAD FROM CD.

Back to square one 😪

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.