How do I reach an actual human for tech support on a photosart D110A printer? ?? 90 minutes yesterd

[geoffeuro]

I spent 90 minutes yesterday jumping through every conceivable hoop including the

virtual assistant trying to re-connect my IMAC to the printer and trying to reach an

actual human for technical assistance.  [content removed]just runs you in circles.  Does

anyone have a magic phone number to speak to someone?  The printer all of a

sudden stopped communicating with the MAC.  Cords/power are all ok.  TKU

[BryanCustomPure]

The solution is to download (and install) this package which will update drivers AND THE CERTIFICATE:
ftp://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essen...

If the link comes up blank, try right clicking and saving it. If you install this package and still have trouble, try uninstalling your printer and reinstalling.

Easy Admin did nothing. Easy Startup did nothing. 5.1 drivers did nothing. This worked for me!

If this solved your issue, please thumbs up and mark as solved!

[geoffeuro]

Thank you for responding.  I tried your suggested download but it still stops me with all sorts of

warnings etc.  The printer does show on the toolbar when I ask it to print something, but the message

is not getting to the printer.  Would still love to talk to a human at HP if that's possible.  I think the

Packard/Hewlitt men would be ashamed of the current HP customer service.  Tku

[BryanCustomPure]

Try this new set/order I updated yesterday:

Use the HP Uninstaller: https://support.hp.com/us-en/document/c02440673
If you still have a folder marked HP, delete it (likely in your "Libraries" folder(s).

Use Easy Start (https://support.hp.com/us-en/drivers/selfservice/hp-easy-start/7376041 - make sure your OS is correct) and see if your printer is supported. If not, move on to the next steps.

Uninstall your printer USING THIS METHOD ONLY (NOT EASY START, NOT EASY ADMIN): Apple Logo (Upper Left of Screen)/System Preferences/Printers & Scanners. Then restart your computer.

Download (and install) this package (From HP FTP) which will update drivers AND THE CERTIFICATE:
ftp://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essen... If the link comes up blank, try right/control clicking and saving it. Or right/control click and copy link, and paste into browser bar. If you get the malware warning part-way through the installation, go to System Preferences>Security & Privacy where you can tick a box and unblock the HP option.

The install takes a bit. Let it run, even if it seems like it stalled out! When it completes, restart.

Then reinstall your printer using: Apple Logo (Upper Left of Screen)/System Preferences/Printers & Scanners, and use the default drivers. If drivers do not show up, download and install the 5.1 driver package from here: https://support.apple.com/kb/dl1888?locale=en_US . Then restart your computer.