How do I reinstall my printer?

[Twolegs99]

OfficeJet Pro 8125e

[Hawks_Eye · Accepted solution]

Hi @Twolegs99 

Welcome to the HP Support Community! We're here to help you get back up and running.

Got it — before I walk you through reinstalling your HP OfficeJet Pro 8125e, I need to clarify a few details so the steps match your exact setup. Printer reinstall instructions differ depending on the operating system and environment.

Could you tell me:

• Which operating system you’re using (Windows 11, Windows 10, macOS, ChromeOS, Linux)?
• If it’s Windows, is it Home or Pro edition?
• Are you connecting the printer via USB, Ethernet, or Wi‑Fi?
• Do you already have HP Smart installed, or do you prefer using drivers directly?

Once I know these, I can give you precise, step‑by‑step guidance tailored to your system.

We're looking forward to helping you get back up and running! 

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

[Twolegs99]

Hi Hawks,

Let me answer your questions.

I have windows 11, home edition.

 I downloaded the scanning software and it seems I have HP smart among my installed apps. 

This all came about because the software asked me to name my computer and I came up with a name I would remember.

However, it did not match the name my computer apparently already had.  A name by the way, that I did not give it.  

I could not figure out a way to change the name to align it with the name my computer already had.  

I appreciate your help.

Two Legs

[Hawks_Eye]

Hi @Twolegs99 

Thank you for clarifying your setup. Since you’re on Windows 11 Home and already have the HP App installed, here’s how you can cleanly reinstall your OfficeJet Pro 8125e:

Step 1: Remove the Printer

1. Press Windows + I to open Settings.
2. Go to Bluetooth & devices > Printers & scanners.
3. Find your OfficeJet Pro 8125e in the list.
4. Select it, then click Remove device.
5. Confirm removal.

Step 2: Uninstall HP App (Optional but recommended for a clean reinstall)

1. In Settings, go to Apps > Installed apps.
2. Locate HP App.
3. Select Uninstall and follow the prompts.

Step 3: Restart Your Computer

• Restarting clears out any residual connections.

Step 4: Reinstall HP App

1. Open the Microsoft Store.
2. Search for HP App.
3. Download and install it again.

Step 5: Reconnect the Printer

1. Open the HP App.
2. Sign in with your HP account if prompted.
3. Select Set up a new printer.
4. Choose OfficeJet Pro 8125e from the list.
   • If connecting via Wi‑Fi: Ensure the printer is powered on and connected to the same network as your PC.
   • If using USB: Plug the cable directly into your computer.

Step 6: Verify Functionality

• Print a test page and try a scan to confirm everything is working.
• If the app prompts for a computer name again, use the name shown under Settings > System > About > Device name. That ensures consistency.

This process should give you a fresh installation and resolve the mismatch you noticed with the computer name. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye