How do I remove a printer from my HP Smart App on my pc

[LezlieJW]

I got a new HP printer and I want to remove the old one from the HP Smart app on my Windows PC. I see how to add a new one, but not how to remove one. 

[A_Gayathri]

Hi @LezlieJW,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you want to remove a printer from the HP Smart app on your Windows PC, follow these steps:

Open HP Smart: Launch the HP Smart app on your Windows PC.

Access Printer Settings:

• On the home screen of the HP Smart app, you'll see the printers that are currently set up.
• Click on the printer you want to remove to open its settings.

Remove Printer:

• In the printer settings screen, look for an option that says "Printer Settings" or "Remove Printer".
• Click on "Remove Printer". You might need to confirm this action.

Confirmation:

• A confirmation dialog may appear asking if you're sure you want to remove the printer. Confirm the action.

If the HP Smart app does not provide a clear option to remove the printer, you can try the following alternative method:

Alternative Method via Windows Settings

Open Windows Settings:

• Click on the Start menu and then on the gear icon to open Settings.
• Alternatively, press Windows + I on your keyboard.

Navigate to Devices:

• In the Settings window, click on "Devices".

Printers & Scanners:

• In the Devices menu, select "Printers & scanners" from the left-hand side.

Select and Remove Printer:

• Find the printer you want to remove from the list of installed printers.
• Click on the printer and then click on "Remove device".
• Confirm the removal.

This process should remove the printer from your HP Smart app as well since it is no longer available in the system's list of printers. If you continue to face issues, you may need to update the HP Smart app or reinstall it to ensure all settings are refreshed.

Refer to this document: HP OfficeJet Pro 8715 All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.