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HP Recommended

My computer won't "talk"to the printer at all! No communications what so ever.

So I want to take it back to square one and start from there. 

please Help!

1 REPLY 1
HP Recommended

Hi @KB414,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If you're experiencing communication issues between your computer and the HP Smart Tank 7600 Series printer, resetting the printer to its factory settings can be a useful step. Here’s a step-by-step guide on how to reset your printer:
 

Power On the Printer:
 

  • Make sure your printer is turned on and is in a ready state.


Access Printer Settings:
 

  • On the printer's control panel, navigate to the settings menu. This is typically done by pressing the 'Home' button or an icon that resembles a gear or wrench.


Find Reset Option:
 

  • Look for the option labeled 'Settings' or 'Toolbox'. This may be in a submenu, depending on the interface.
  • Within settings, find and select 'Restore Factory Defaults'. This option might also be listed under 'Reset', 'Defaults', or 'Restore'.

 

Proceed with Reset:
 

  • Confirm the reset when prompted. This may involve pressing 'OK', 'Yes', or similar confirmation option. The printer will begin the reset process, which can take a few minutes.

 

Reconfigure the Printer:
 

  • Once the reset is complete, you will need to reconfigure the printer from scratch, just like when it was first installed.
  • Set up the wireless network connection again and ensure the printer driver is installed on your computer. You can download the latest drivers from the HP support page.


    I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!


Jerry_57

HP Support

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