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HP Recommended
HP Envy 5540
Microsoft Windows 8 (64-bit)

I bought a new printer and am giving this away.  Need to reset to remove all info so new owner can configure without having to  my info.

4 REPLIES 4
HP Recommended

Hi @Jaxflier,

 

Good Day.  Thank you for reaching out to the HP community. I understand that you need to reset the printer to factory settings. I’ll be glad to assist you here. Glorious description and splendid diagnosis of the issue before posting. Kudos to you for that and it is greatly appreciated. 🙂

 

I will be sending out steps to perform a semi full reset on the computer as a private message. Please check your private message on HP forums.

 

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please. Please note that I am not overloading you with a lot of troubleshooting steps. Instead, just like you, I am eager to ensure that the problem gets resolved. So I am providing you with more resources and information at your disposal to deal with the situation better.

 

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.  🙂  Please reach out for any issues and I'll be there to assist you. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. :)Take care now and have a splendid week ahead. 🙂

DavidSMP
I am an HP Employee

HP Recommended

Hello,

 

I am in need of running through the same processs. I dont suppose you could send of the information to myself or make this public?

 

Thanks

HP Recommended

Error Code 0XB80DF048

 

My printer displays the error code shown above.

I have tried a reset procedure for this device I found online after searching for this error code. There was no specific posting on this error code, but resetting the device required it to be powered down, unplugged, to have both cartridges removed, plugged in again (directly to the wall, rather than through a surge protector, if I understand correctly) and turned on again.

 

I purchased the printer on the 16th of Novermber and it arrived on the 23rd. Initially, the printer worked correctly until I attempted to add it to my Wi Fi network, at which time the error first appeared.

 

The error code is still displayed and I can not use the printer

Please let me know how I can restore this device to its fdactory settings.

Regards

 

HP Recommended

I need these instructions too.  I purchased a used HP 5542 and they were on Intant Ink.  I turned it off and I keep getting meassages to set it up again.  I do not print enough to make that program cost effective.

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