How do I reset my HP OfficeJet Pro 9015 to factory settings?

[lucasalles]

I'm also trying to do the same. All of a sudden the print carriage stopped working, I opened the door to change 2 cartridges, cyan and yellow, put 2 Brand new original HP as I'm subscribed to the ink program,  close the door, wait and the printer tells me that the magenta also needs to be changed, I opened the door again and nothing happens since. I hope a.reset will solve the problem. 

[Steveokatz]

I too don’t understand why this information is not provided by HP on their website for support.  I have the exact same printer everyone else is messaging you about.

Please send me the directions as well thank youI have the exact same printer everyone else is messaging you about.

[Kumar0307]

@Steveokatz

The reset instructions are not mentioned on the HP Support site because of the below reason:

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Keep me posted for any other assistance.

[Schlameel]

Please send me the directions as well.

[Kumar0307]

@Schlameel

I have sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.  

Let me know how it goes.

[Aus191]

I'm having exact same issue where replacing cartridges they don't move into place to be accessed. 

How do I reset this pile of junk? 

[Aus191]

I too need reset instructions for the 9014  when it is asking me to replace cartridges I open the front door and the cartridges do not move into place in order to be accessed to be changed. 

[Kumar0307]

@Aus191

This is a hardware issue. Resetting the printer will not help.

Perform the steps mentioned in this document - Carriage jam or E3 error

Also, check for any paper jams - Paper Jam Error

Let me know how it goes.

[FoCo1234]

Can someone send me a link to reset to factory settings

[a2mieksztyn]

Hello,

I am also looking for the factory reset instructions to fix our printer. 

Thanks