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‎06-25-2021 09:35 PM

HP Recommended

I have the exact same problem.We’re you ever able to get assistance?

 

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‎06-25-2021 11:39 PM

HP Recommended

Go to Setting on the Printer Screen, then Printer Maintenance, then Restore, then select Cold Restore. 

That's it. 

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‎07-23-2021 01:35 PM

HP Recommended

I have an HP Officejet 9015 that is giving me the error code B305DFF9.  Can I get the procedure on how to factory reset please?

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‎07-24-2021 07:37 AM

HP Recommended

I have the exact same problem on a printer under warranty and can't seem to get HP phone support to help.  Unbelievable.  What did they instruct you to do, please?

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‎07-24-2021 08:14 AM

HP Recommended

Go to Setting on the Printer Screen, then Printer Maintenance, then Restore, then select Cold Restore. 

That's it.

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‎07-28-2021 07:53 AM

HP Recommended

I need the factory reset instructions please. 

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‎07-28-2021 04:26 PM

HP Recommended

Hi I need instructions to factory reset my hp office jet pro 9015, have the B8077df6 error and I can't access to the printer's system.

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‎07-29-2021 05:57 PM

HP Recommended

I also have a HP OfficeJet Pro 9015 and every day, sometimes several times a day it blue screens.  It never did this until it automatically updated to firmware dated: 2021-07-08.

If the solution is to do a factory reset would you please send that to me as well?

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‎07-29-2021 06:36 PM

HP Recommended

I solved the blue screen issue by doing a master reset from the printer display panel.  Help this helps.

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‎08-17-2021 06:14 PM - edited ‎08-17-2021 06:16 PM

HP Recommended

Have an Hp OJP 9015 that claims it has a paper jam. Have followed all instructions to clear out the so called paper jam, clean all rollers, etc. but still continues to show a paper jam. Can’t do anything with the screen as the paper jam error keeps coming back immediately. Hoping a factory reset will help clear the issue. Can someone please provide the reset instructions?

 

thanks

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