How do I scan to a Windows 11 computer using the installed Windows 11 app?

[sommertj]

I have been using the HP Smart app on my Windows 11 computer and was very happy with it. I let HP download and install their new "HP App". I cannot find a way to scan documents using the new "HP App" from my Windows 11 computer. How is this done?

[Dragon-Fur]

@sommertj 

Welcome to the HP Community --

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@sommertj wrote:

I have been using the HP Smart app on my Windows 11 computer and was very happy with it.

I let HP download and install their new "HP App".

I cannot find a way to scan documents using the new "HP App" from my Windows 11 computer.

How is this done?

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The HP App initial on-boarding process is very similar to the old HP Smart app --

• No VPN, at least least during the "Add Printer" stage and possibly other times, too.
• In general, having the printer connected to your wireless network -- or better, if supported, Ethernet
• Network Discovery and File Sharing should be switched ON

You need to open the HP application and be sure to sign in.

The sign-in is a little different in that the application opens a separate window in your browser to enter the login information and then transfers control back to the HP App.

The Devices menu is the "main menu" for the HP App -- any detected HP computer or printer(s) are listed here.

When you open the HP App, always give the devices page a few seconds to complete the "setup", that is, find and list any devices (computers) and one or more detected or added printers.

Assuming all that works -- and it usually does so -- the next step is to select your printer and open OR Add your printer and open the printer's menu.

Different from the old HP Smart menu where most everything was placed on a flat-main-menu, the HP App provides a "vertical list format", that is Scroll down in the printer menu to find (for example) the Print and Scan Tiles followed by other options (for example, Get Help, Diagnostics, Printer Settings).

Steps 1 through 5

-- Watch --

 HP Support Videos – HP App - What happened to HP Smart? | Use the new HP app 

 10 chapters

 Expand the area that describes the application – read the first sentences and click “More”

 Samples

 Print, Scan, Fax, Save – Minute 1:15

 Account Information and Print Dashboard – Minute 1:30

 Get Help – Minute 2:02

 Select “Use AI Search” – Minute 2:08

 EWS (Embedded Web Server) – Minute 2:21 > Printer Settings > View all > Advanced (opens EWS)

 Reminders

• If asked enter the printer’s PIN number – The default PIN might be located on the back or inside the printer (ink access area).

 And

• “Advanced” / EWS can also be opened using your Browser:   Open your Browser > Type / enter the Printer IP address into URL / Address bar

And

 HP Support Videos – HP App - Scan using the HP App | HP printers | HP Support

And

 HP Support Videos – HP App - Fix unavailable features in the HP app | HP printers | HP Support

 HP Support Videos – HP App - Fix a “Scanning Unavailable” error in the HP app | HP printers | HP Sup...

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Message Content References

-- Take advantage of the extensive HP Video collection --

                                            ↓↓↓↓↓↓↓

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

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 Enter the device type and model name of your HP product

OR

HP Color LaserJet Pro MFP M281fdw

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