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HP Recommended

I am unable to set tray 2for envelope printing

1 REPLY 1
HP Recommended

@CCBill 

 

Welcome to the HP Community --

 

Makes sense --

I've not had my 8740 for a number of years -- I do have some old archived images of the Tray and Paper settings in EWS.

 

EWS > Tray 2 shows support for only a limited number of paper sizes -- #10 envelope is not in the Tray 2 list.

 

Use Tray 1 for other than standard size paper size and types.

 

 

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

 

 

EWS – Tray and Paper Management

 

Original EWS

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model and EWS version Dependent:  Advanced section

Click Apply to save changes

 

OR

Alternate Style EWS

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Paper > Trays > click on Tray to configure

And (in addition and as available)

Section Print > Default Print Options > Select default tray

 

Tray and Paper – Paper Size / Paper Type / Paper Weight

 

Paper Size, Type, and Weight loaded in the printer tray must be supported for use in that tray.

 

EWS (Embedded Web Server) provides access and control for Settings, including Tray and Paper.

 

Reminder

HP Smart Mobile might require that paper size / type is rechecked / adjusted before the content is opened for print.

 

Notes

Depending on the printer model, the Printer Control Panel touchscreen might provide access to Paper Size / Type settings immediately after the paper is (re)loaded into the appropriate printer intake tray.

 

New printer?  Touchscreen Printer Control Panel locked against making changes?  Try username "admin" and the PIN located on the sticker on the inside of the front door of the printer.

 

Trays

  • If the printer lacks a second tray, all paper / types are supported in the single available tray.
  • Printers that include a Photo Tray generally restrict the paper sizes and paper type supported in that tray.

 

Custom size?

If EWS does not allow setting the paper size or size “Custom”,

If the printer includes a touchscreen display printer control panel,

Look for the setting for “Custom” in the Printer Control Panel after (re)loading the paper to be used

NOTE:  Size Custom is not available for all printers

 

What? 

Paper Size, Type, and Weight must be appropriate for the tray in which that paper is to be used.

 

Depending on the printer model, Tray 1 might be used for Custom media. 

In this scenario, Tray 2 might only support Plain paper, perhaps in limited sizes.

OR

If the "Custom Paper Tray" is Tray 2, then Tray 1 might only support Plain paper / limited sizes.

 

 

Printers that include a Photo Tray generally limit the size and type of paper that the Photo Tray supports.  Example:  Depending on the printer model, the Photo Tray might support only 4x6 inch photo paper.

 

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DragonFur_0-1713724471074.png

 

HP OfficeJet Pro 8740 series - User Guide 

 

 

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References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 8740 All-in-One Printer series  

 

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People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

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