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HP Recommended
HP OfficeJet Pro 7740 Wide Format All-in-One Printer
Microsoft Windows 11

I can't find how to set up my fax settings in the hp smart app. My older printer software let me set up the fax settings but since I had to change to hp smart app with the new printer, well, it doesn't seem to be an option unless I am missing something.  I can set it up manually through my HP officejet pro 7740 wide format all in one printer but it's definitely easier through the software like my older printer had. It seems hp forgot to add it to the hp smart app.

1 REPLY 1
HP Recommended

Hi @kmlink,

 

Welcome to the HP Support Community

 

I understand you are not able to send/receive a fax issue with your HP OfficeJet Pro 7740 Wide Format All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

. Let us try these steps:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to download and install the latest printer firmware from your PC.

Click here to know different methods of updating printer firmware.

 

Click here to check the document  check the FAQ as well 

Click here  HP printers - Using Mobile Fax (HP Smart app)

Click here  HP printers - Use HP Digital Fax to receive faxes to a computer or email

 

 

Check the fax connections. Use a 2-wire fax cable to connect to the printer from the phone jack. 

On the printer screen, go to  Fax > Setup > Tools > Run fax test

Check the result.

 

Send a one-page black and white text fax to 1-**bleep**-HPFaxme (1-**bleep**-473-2963). When the service receives your fax, a return confirmation fax is sent within five minutes. This verifies that you can both send and receive a fax.

 

I hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a good day.
Gaya1239 – HP Support.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.