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Locked

‎03-22-2025 08:56 AM

HP Recommended

How do I setup the HP Office Jet Pro 9015e without the starter Ink? I purchased the printer off of someone and I do not have starter Ink I only have regular Ink the printer came with which is what the previous owner possibly purchased. Every time I reset the printer It keeps stating to start the printer with a new cartridge. when I shake the cartridge's it sounds like they still have juice. I don't know what to do I'm not even attempting to print currently I only want to scan but due to this blockage I'm unable to get past this load new cartridge screen. Can someone assist? what should I do?

1 REPLY 1

‎03-25-2025 03:18 AM

HP Recommended

Hi @CapLockKing 

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

I'm sending out a private message with steps to bypass the need for setup cartridges, as these steps could brick if tried on any other printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Hope this helps! Keep me posted for further assistance. 

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

 

 

 

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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