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Locked

‎02-06-2023 07:11 AM

HP Recommended
Product: HP OfficeJet Pro 9018 All-in-One Printer

Same issue as another poster. I'm trying to set up different functions from my HP OfficeJet Pro 9018.  It says person who setup this printer has locked the printer.  I did the setup.  I did not state to lock printer features.  How can I unlock my printer.  No one else uses this printer.  I am the administrator for my printer.

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1 person had the same question
3 REPLIES 3

‎02-06-2023 07:33 AM - edited ‎02-06-2023 07:36 AM

HP Recommended

Bernard42_0-1675693813681.jpeg

 

 

         Hello Um_no,

 

 

 

HP Universal Scan - Full Feature Software and Driver

51.7.5628410.8 MBAug 30, 2022Download

 

                                    

            My Tutorial :

 

Uninstall the old driver in Control Panel, "Programs and Features", then remove

all occurrences related to your printer name, in Program and X86 Program, and then in

configuration, right click on your old printer (If it's still there, chances are it's not there anymore)

''Delete'' if present.

Restart the PC, connect the printer to the mains, connect a USB cord on the PC side, on the printer you

will connect during installation ONLY when prompted.

Start installing your printer, by right-clicking on the Setup. downloaded driver exe, installed ''en

as administrator'', OK, let the installation take place, at the end of the installation,    restart the PC.

To create a shortcut on the Windows desktop, open Control Panel, right-click on your

new printer, create shortcut, on the desktop, yes.

A new shortcut has been created on the Windows desktop.

Go to the desktop, click on this new shortcut, to open the new operation menu of your printer.

Turn on your printer, print a test page.

That's it, your printer is working again.

 

 

 

                                    Excellent Day.

 

 

            * Click on YES button  to say thanks, 

            * Click on the button Accepted Solution if the question is answered.

 

                 Best regards,

                        

                      

                        

Bernard42.
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‎02-06-2023 08:58 AM

HP Recommended

This is not the correct answer. The problem is in my printer, not in the drivers or connection to the computer. The printer settings are locked down. It says person who setup this printer has locked the printer. I did the setup. I did not state to lock printer features. How can I unlock my printer? No one else uses this printer. I am the administrator for my printer.

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‎02-06-2023 09:10 AM

HP Recommended

I found help online. I had to do a semi-full reset and start over. The issue is now resolved.

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