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Locked

‎10-03-2022 05:24 PM

HP Recommended
Product: HP OfficeJet Pro 9018 All-in-One Printer

How do i unlock my Officejet Pro 9018? Thank you. 

 

 

Category:
3 REPLIES 3

‎10-03-2022 08:29 PM

HP Recommended

@PEL_MAN 

Hello,

You will need to follow the instructions below to solve this issue:

  1. On the front panel of the printer, click four times on the location of the back arrow  (the arrow being inactive).
  2. A hidden menu will appear, click Support menu.
  3. Scroll down to Reset Menu, and validate with OK.
  4. Scroll down to Semi-Full reset, and validate with OK.
  5. The printer will shut down, please restart it.
  6. Please reconfigure the printer.

 I remain at your disposal in case of need.

Best regards,:Wink:



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1 person found this reply helpful
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‎10-04-2022 07:55 AM

HP Recommended

Mans,

Thanks so much for your help.

After unlocking and partial reset, I can't seem to lose the message "One or more cartridges are missing or damaged..." This began to appear once I installed  a new compatible cartridge. I checked the pins and everything looks ok. Any suggestions? Thanks again. 

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‎10-04-2022 08:04 AM

HP Recommended

Also,

It def seems to be a compatibility issue. When I reinstall the original cartridge, there aren't any issues. Thx.

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