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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


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HP Recommended
HP OfficeJet 8022e All-in-One Printer

Hi, how do i get off the HP+ subscription?

I may or may not wish to use HP original cartridges and wish to deactivate HP + subscription and will request your help to do so. There is no subscription that I should be forced to use, at a time, when your original disclaimer clearly states that i can come out of the subscription anytime that i wish to.

1 REPLY 1
HP Recommended

@Nick33333333 

 

Welcome to the HP English Community --

 

Review for those reading:

There are two separate and distinct parts to HP+ service.

 

Read sections 1 and 2 to find the type of information you seek.

 

-------------------------------------------------------

 

1)  HP+ service provides additional Warranty, added security monitoring, AND access to HP+ services - for example, Print Anywhere (remote printing) and Smart Advance scan features. 

 

Signing up for HP+ includes the requirement to use new HP genuine ink cartridges.

 

Important

 

  1. Without HP+ the printer tolerates HP chipped refilled cartridges and / or HP chipped remanufactured cartridges.
  2. HP chipped refilled cartridges and / or HP chipped remanufactured cartridges are not guaranteed or supported.

 

Reference

 User Guide – OfficeJet Pro 8020e Series

Page 27

 

Excerpted

 

Requirements for HP+ printers

 

This topic describes the requirements for HP+ printers.


Keep the printer connected to the Internet


HP+ printers are cloud-connected devices that must remain connected to the Internet in order to function. The
Internet connection enables the printer to deliver HP+ specific app features and firmware updates.


During setup, you must connect the printer to the Internet using a supported network connection. After setup,
you can print using a USB cable connection, if desired, but the printer must still be connected to the Internet.


Use Original HP cartridges


Original HP cartridges are cartridges manufactured and sold by HP in official HP packaging. If non-Original HP
supplies or refilled cartridges are installed, HP+ printers will not operate as expected.


Have an HP account


Create or sign into an HP account to manage your printer.

 

====  ====  ====  ====  ====  ====

 

What to do?

 

If you can back out of the HP+ contract, doing so is in the control of HP+

 

Printer and HP+ service

 Contact HP+ Support

If needful, change your Country / Region

 

Note that HP+ assistance is only available for registered HP+ printers.

 

Reminder

An HP Instant Ink subscription is not required as part of the HP+ setup or HP+ service.

 

READ about HP+ here:

 HP+ Printing – Website / Information / FAQ

Scroll down on page to “Top Questions

 

-------------------------------------------------------

 

2) Optional subscription offer to HP Instant Ink.

 

You may at any time cancel your subscription to HP Instant Ink.

 

There are requirements and responsibilities for both customer and HP.

 

Please READ and follow the procedure to cancel.

 

If you have trouble, issues, comments, objections, or need more help,

Contact Instant Ink Support.

-----------------------------------------------------------------

 

NOTES

 

If you wish to skip the how-to, details, important service contract and cancellation information, scroll down to "Your faster option".

 

and / or

 

If you don't find the help you need in the explanations, documents, or the  HP Instant Ink Support - Website,  scroll down to "Your faster option".

 

--------------------------------------------------------------

 

HP Instant Ink  - Support Website / Documents / Cancel & Contact Information

 

 

Review >>>  How Instant Ink works

 

++++++++++++++++++++++++

Instant Ink Support Website

 

  HP Instant Ink Support - Website

 

Change Country / Region as needed

Scroll down to find phone contact information

 

 

What if?

 

It is important that you understand the Instant Ink cancellation / termination process and your responsibilities.

 

 >>> Open and read >>> HP Instant Ink - Cancel Your HP Instant Ink Service

 

Section Cancel your account

OR

Direct Link

 Cancel your account

 

Video – Cancel HP Instant Ink

 How to unsubscribe or cancel HP Instant Ink subscription

 

What if?

  HP Instant Ink - Stopping a cancellation

 

 

Recycle HP Instant Ink Cartridges / Subscription Cartridges

 HP Instant Ink - Recycle HP Instant Ink Cartridges

 

Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<

 

 -- No Joy? 

 

Comments, questions, objections, or need information not found online at the  HP Instant Ink Support - Website ?

 

Your faster option

Contact the team at  HP Instant Ink Support during business days and hours available in your region.

 

Reminder

Where available as an option, the phone number will display when the office is open for business.

Check to see when to call.

 

OR

 

Choose to continue to wait here in the HP Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not faster – our HP Community is not  HP Instant Ink support  – Waiting generally works.

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.