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HP Recommended
HP OfficeJet 6962
Microsoft Windows 10 (64-bit)

I am getting error message 0x6100004a. How do I fix this so that i may print again?? Please help me!!!

1 REPLY 1
HP Recommended

@Angela1970

 

Thank you for posting on HP Forums, 

Barachiel is at your service. 

 

I Understand you are facing issues with the printer.

 

follow these steps to reset the printer.

 

Turn the printer on, if it is not already on.

Wait until the printer is idle and silent before you continue.

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

   NOTE:

HP recommends connecting the printer power cord directly to the wall outlet.

Reconnect the power cord to the rear of the printer.

Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

 

Once done, re-start the printer and try printing.

 

Keep me posted. 🙂

 

Barachiel
I am an HP Employee

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