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×InformationKnow the Benefits of your HP account
Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here
InformationFix Windows 10 Update IssuesResolve Windows 10 or update issues on HP computer or printer– Click Here
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×InformationKnow the Benefits of your HP account
Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here
InformationFix Windows 10 Update IssuesResolve Windows 10 or update issues on HP computer or printer– Click Here
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HP Recommended
Welcome to the HP Community Forum.
The most common underlying cause of not having any ability to print files of different types is a lack of controlling print software.
HP Smart for Windows prints both PDF and Image files - it cannot interact with Office or Word documents.
If you have not done so, your printer needs the "full driver" printer software installed on the computer.
Full Feature Software
HP ENVY 5000 All-in-One Print and Scan Driver and Accessories
- Download-and-Save the printer software (Full Feature Software / HP Smart / Easy Start)
- Navigate to the folder in which you saved the software installation package (likely Downloads)
- Right-Click on the downloaded package and "Run as Administrator" to start the installation
- Reminder: If using Easy Start, select the Full Driver
- After the software is installed, Restart the computer and log in
References
HP Smart for Windows
HP Smart is an application available in the Microsoft Store
Learn how to use HP Smart on your Windows 10 computer.
Open the Software and Drivers Support Website for your printer > Check the Box Get the App
OR
HP Printers - Using the HP Smart App (Windows 10)
NOTE: Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues
HP Smart Tasks for Windows and HP Smart Mobile
Where available, Smart Tasks can be configured for several print tasks.
- Print: Send a print job to your printer.
- Email: Send an email message or attachments.
- Save to: Save a file to a cloud storage account, such as Google Drive or Microsoft OneDrive.
HP Printers - HP Smart: Use Smart Tasks
Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP ENVY 5055 All-in-One Printer
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