How to Reach Customer Service??

[EffTheBots1]

I am being told I’m entering the incorrect serial number in order to reach customer service. I am not. I just want to use the printer I purchased and I need help!!!! It won’t connect to WiFi, won’t work with USB. I bought it 2 years ago and have used it a handful of times. 

[Dragon-Fur]

New Member -

First, please read and heed our public service announcement -

Welcome to the HP English Community --

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<< Warning - Read >>

- HP Community cannot make use of Private Information -

- The HP Community is a public website -

- Please do NOT post serial numbers, email addresses, full names, addresses, case numbers --

Do not trust Tags or Links added to Community Posts by new members that direct you to contact a phone number, email, chat, or social media.

HP Support does not make use of Community "Tags" or "Call us" links from new members.

HP Support does not free post support phone numbers as usernames nor does HP Support free post Chat links.

Your computer is not full of bugs.

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

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Answer

HP Support accepts in-Warranty repair requests.

The product might be out of Warranty, in which case the serial number might show as incorrect or unknown.

You can check your product's Warranty status

Open

 Product Home - Printers

 Enter the device type and model name of your HP product

 Enter your product's serial number in the Warranty Check box.

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What else?

If "it" is a supported HP printer product, you can ask for help here in the HP Community.

It is needful to provide the product name / product number so someone can decide how best to answer.

Reminder

Do not include the printer's Serial Number as that is considered private information.

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Out of Warranty?  What to do...

For those of us who are "Out of Warranty", submitting a Warranty repair request to HP Support is not an option.

Open your device HP Product Home > Select Category Troubleshooting to find help for common issues.

HP Support does not generally provide free service for out-of-warranty devices.

Our HP Community is not HP Support; we do offer online help free of charge.

Reminder – New Post – Post New Question

 When you submit your question to the Community,

Increase your chances of receiving an answer ---

For example,

• Provide the model of the device  Product Home and the Operating System / version

• Do NOT include the serial number -- What?  We cannot make use of the information and you should never post private information in a public forum.
• As best you can, describe the issue for which you are seeking our help.
• Tell us what you have tried to fix the problem.

 Post New Question

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Still want to speak with an HP support agent?

Where supported,

OPTIONAL >> Where available - Purchase an HP out-of-Warranty service contact

<< Important >>

• Pay attention to where you go on the Internet.
• Beware of look-alike and similarly named websites that are not HP.
• SmartFriend is a PAID service.

HP SmartFriend Services

  HP SmartFriend Services | HP® Official Site

Need Help?

Open the SmartFriend Data Sheet - Contact Information 

Scroll down to section “Service by Region” and check the contact options in your region / location.

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Important

Never post private information in the HP Community!

Thieves are waiting - do not just hand out your privacy to their keeping.

HP Support does not free-post phone numbers for HP Support on the Internet.

Your computer is not full of bugs and you do not need to pay a fee for driver support.

Pay attention to where you are going.

Do not wander around on the Internet looking for help –

When looking for help, start only at legitimate web sites for your product.

One dot, one letter, a single space out of place can land you on the dark side.

• HP Support  HP World-Wide Support
• Store/HP.com  USA HP Sales and Customer Service

  Not your HP store? 

  Scroll to the bottom of the store website and click the Flag to change regions.

• HP products, start here in the HP Community or at the HP Website
• Microsoft / Windows - start at Microsoft Web Site 
• Printer Software - 123.hp.com - Printer setup from the HP® Official site
• Help with Instant Ink - HP Instant Ink Support - Website 
• Combined Printer, Support, and Ink Subscription Service -  HP All-In Plan - Printer / Ink / Support
• Out-of-Warranty > Paid Subscription or One Time Help: -  HP SmartFriend Services | HP® Official Site
  • Open the SmartFriend Data Sheet - Contact Information 
  • Scroll down to section “Service by Region” and check the contact options in your region / location.

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READ – Be Informed – Be Aware

 HP Fraud Alert: Protecting Yourself from Scams | HP® Official Site

 HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"