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‎11-04-2020 12:58 PM - edited ‎11-04-2020 12:59 PM

HP Recommended
Product: Photosmart 7520
Operating System: macOS 10.15 Catalina

I've been using this printer successfully for years. BUT sometimes I get 'unable to find printer' ... and I solve it by unplugging. BUT today that didn't work so, following HP support advice, I 're-set' ... by deleting the printer. For an hour now I am unable to 'add' the printer back.  I used the "Easy Set Up". But in System Preferences/Printers the only place I can enter anything is in 'search' and nothing happens when I enter 'HP Photosmart 7520" or  'Photosmart 7520'. See screenshot. What to do?

Screen Shot 2020-11-04 at 2.18.34 PM.png

 

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1 ACCEPTED SOLUTION

Accepted Solutions

‎11-07-2020 08:23 AM

HP Recommended

I figured out the core problem. I was not using the proper Wi-Fi connection. It used 'xfinity' rather than my Wi-Fi here.

A lot of time spent without anyone suggesting that solution. I just sort of stumbled upon it.

View solution in original post

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2 REPLIES 2

‎11-06-2020 09:33 AM

HP Recommended

Is anybody out there listening?

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‎11-07-2020 08:23 AM

HP Recommended

I figured out the core problem. I was not using the proper Wi-Fi connection. It used 'xfinity' rather than my Wi-Fi here.

A lot of time spent without anyone suggesting that solution. I just sort of stumbled upon it.

Was this reply helpful? Yes No
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