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‎06-05-2022 09:54 AM - edited ‎06-05-2022 10:42 AM

HP Recommended
Operating System: macOS 10.15 Catalina

I was recently gifted this printer but when setting it up I get the above error and I do not have the setup cartridges. So, I bought new HP 63 cartridges (black and tri-color) and I get the same error. I have seen Youtube videos for other printers to try to bypass this error but I'm unable to follow them as there are some settings/configurations on my printer that are different than the videos. If someone can assist, I would appreciate it. I'm starting summer school soon and I need a functioning printer. Thank you

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1 REPLY 1

‎06-06-2022 11:09 AM

HP Recommended

@dan8563

 

Welcome to the HP Support Community.

 

I'd love to help.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the communities page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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