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‎04-28-2021 01:54 PM

HP Recommended
Product: HP TANGO X
Operating System: iOS

I am sometimes printing photos using the common 4x6 inches photo paper format. Today I wanted to print on the smaller 3.5x5 photo paper format. Even though I loaded a few sheets of this paper in my HP TANGO X paper tray, when I use the HP Smart app on my iPhone, the paper format that seems to be analyzed by the app is 4x6. When I open the paper format selector on the HP Smart app, only the 4x6 option is offered. So my question is: How can I select “3.5x5 inches”photo paper format from the HP Smart App on iOS?

1 REPLY 1

‎05-04-2021 10:53 PM

HP Recommended

@Joss7

 

Welcome to HP Support Community


I would like to help

 

Let us try these steps to resolve this issue:

 

Update the printer firmware and ensure your MAC OS is updated

 

Click here to download and install the latest firmware from your MAC.

Click here to know different methods of updating printer firmware.

 

Next uninstall and reinstall the latest version of HP Smart App from the App store

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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