• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎04-28-2021 01:54 PM

HP Recommended
Product: HP TANGO X
Operating System: iOS

I am sometimes printing photos using the common 4x6 inches photo paper format. Today I wanted to print on the smaller 3.5x5 photo paper format. Even though I loaded a few sheets of this paper in my HP TANGO X paper tray, when I use the HP Smart app on my iPhone, the paper format that seems to be analyzed by the app is 4x6. When I open the paper format selector on the HP Smart app, only the 4x6 option is offered. So my question is: How can I select “3.5x5 inches”photo paper format from the HP Smart App on iOS?

1 REPLY 1

‎05-04-2021 10:53 PM

HP Recommended

@Joss7

 

Welcome to HP Support Community


I would like to help

 

Let us try these steps to resolve this issue:

 

Update the printer firmware and ensure your MAC OS is updated

 

Click here to download and install the latest firmware from your MAC.

Click here to know different methods of updating printer firmware.

 

Next uninstall and reinstall the latest version of HP Smart App from the App store

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.