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HP Recommended
Macbook pro 2019
macOS 10.15 Catalina

Hello,

 

When I try to connect my printer to the Web services, it says that the network is unavailable. I did connect my printer to the wifi,  but it still doesn't work.

 

My printer is a HP Deskjet 2710 

1 REPLY 1
HP Recommended

@Shea06

 

Welcome to the HP support community.

 

Turn On Web Services

    • make sure the wireless feature is on and the printer is connected to the same network as your computer.

      Some printers have a wireless icon  and a blue light on the front of the printer. If the printer has a blue light, and the light is on and not blinking, your printer is connected.

  1. Print a Network configuration or Wireless Network Test Results page using button combinations on the printer control panel.

    • For most printers, press the Wireless and Information buttons at the same time, or press the Wireless and Start Copy Black buttons at the same time.

  2. Find the printer IP address on the printout.

    Example of a printer IP address.

  3. Type the printer IP address into the browser address line, and then press Enter.

    NOTE: 

    Make sure to type the IP address into the internet browser's address box. If typed into a toolbar search box or search engine, the EWS does not open.

  4. If a login or certificate window displays, complete the information to finish opening the EWS.

    • If a website security certificate displays, click Continue to open the EWS.

    • If a login window opens, type admin for the username, and then type the PIN found on the printer UPC sticker located underneath or on the back of the printer, or the password set by the printer administrator.

      Example printer UPC sticker with PIN

  5. On the EWS, click the Web Services tab.

    • If the tab is not available, your printer does not support Web Services.

    • If a summary page displays, Web Services is already on.

      Example of clicking Print Info Page.

    • If a setup page displays, follow the prompts to turn on Web Services.

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.