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HP ENVY 6455e All-in-One Printer

My HP Envy 6455e just keep showing printer off-line. I can't get it to print through wireless connection. I am exhausted and want to be able to use the printer by connecting a usb cable. Has anyone tried this and succeeded?

1 REPLY 1
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Hi @Walxraed,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

Prepare the USB Cable:

  • Ensure you have a USB Type-B cable (commonly used for printers).

Install Printer Software:

  • Visit the HP Support page to download the latest printer driver and software for your HP Envy 6455e.

Connect the Printer to Your Computer:

  • Turn on your HP Envy 6455e printer.
  • Connect one end of the USB cable to the printer and the other end to your computer.

Install the USB Printer Driver:

  • Once connected, your computer should automatically detect the printer and attempt to install the driver.
  • If the driver does not install automatically, run the driver installer you downloaded from the HP Support page.

Set Up the Printer:

  • Follow the on-screen prompts in the driver installer to complete the setup.
  • Ensure you select “USB Connection” when prompted for the connection type.

Test the Printer:

  • After the installation is complete, try printing a test page to confirm the printer is working correctly.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.