How to correct a change HP support made to my computer.

greatnana · ‎05-05-2026

In the process of helping me connect my scan capability from my printer to my computer, HP support changed the way I access my Documents from a 1-step process to a 3-step process. I find this 3-step process much less efficient and want to change back to a 1-step process. How do I do that? How do I get HP support to correct this change that they made?

Kuroi_Kenshi · ‎05-07-2026

Hi @greatnana,

Welcome to the HP Support Community! We're stoked to have you on board!

To understand exactly what was changed on your computer and help you get back to the one‑step access you prefer, I’ll need to review the case details. Could you please share your HP case ID with me via private message? Once I have that, I can look into the support history and see what adjustments were made, then guide you on how to reverse them.

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name.

You can use this link as well:

Private Messages - HP Support Community

We're looking forward to helping you get back up and running!

Best regards,

Kuroi_Kenshi

I'm an HP Employee.

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