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‎11-24-2018 11:00 AM

HP Recommended
Product: hp photosmart c5180 all in one
Operating System: Microsoft Windows 10 (64-bit)

Printer is online with my laptop, but it will not print.  Message on printer is " ink system failure".  What do I do to overcome this issue?

 

1 REPLY 1

‎11-26-2018 11:03 AM

HP Recommended

@debjsm

 

Welcome to HP Forums. This is a great place to get support, find answers and tips.

 

I have gone through your Post and I would like to help

 

I suggest you remove the cartridges and perform a printer reset

 

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.


The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed

 

Put back the cartridges and try printing

 

You can refer to this Link: https://support.hp.com/emea_middle_east-en/product/hp-photosmart-c5100-all-in-one-printer-series/115...

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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