How to deinstall HP OneDrive Plugin, HP Google Drive Plugin etc.

[DJ-Wolle]

Hi HP Team and all, who tries to help me,

I haven´t found a community like this in german. So sorry about my bad english.

Now I want to re-install my old Envy 5640 Printer on my PC. It´s not an HP Desktop and all drivers I have installed are only to use different HP printers. I used OfficeJet Pro 6970, OfficeJet Pro 9014, Envy Photo 7130 and Envy Photo 7830. The Envy 5640 wasn´t used since 4 months and now I want to use it again. But all my documents will be sent to the printer and it prints nothing. Maybe a problem with the spooler of windows?
Whatever - I tried to deinstall everything old drivers from HP and wanted to reinstall only the driver of my Envy 5640.

But this is the problem:
I found different PlugIns on my PC and I can´t deinstall them. Because the deinstall-routines asks for a "HP Update.msi"-File or "HPOneDrivePlugin.msi"-File or the "HPEmailSMTPPlugin.msi"-File, "HPSupportSolutionsFramework.msi", "hpvrplugin_v2.msi", "HPDiagnosticCoreSetup.msi". But where can I find this files?
All these file should be found in TEMP-Folder. But cleaning tools has deleted all these unused temp files.

What is the way to deinstall all the plugins and to correct the mistake with the Envy 5640?

Thank you so much for your help.

Best regards from Berlin (Germany)
DJ-Wolle

[sandytechy20]

@DJ-Wolle

Welcome to HP support community.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[ShlomiL]

Hi,

If you are not being able to uninstall the software due to the lack of temp files, the following method may work too if the steps above may not allow uninstalling the software yet.

Download and launch the latest software below, click No to the UAC prompt, or click Continue and then cancel the installation dialog:

https://ftp.hp.com/pub/softlib/software13/printers/en5640/EN5640_Full_WebPack_40.13.1176.exe

Right-click the Start menu and select Run, type %temp% and press OK.

Locate the HP installation folder which begins with 7z (e.g. 7z1234S)

Copy its path from the top address bar.

When you uninstall the software and being asked for the source path, browse to the new temp folder and confirm any prompt to complete the unisntall process.

Shlomi