How to delete my entire HP account and cancel my Instant as well, using an iPad?

[Mariamtl]

Hello! 
Recently I sold my HP Deskjet2742e. Now, I’m struggling a lot to delete my entire HP account as well as cancel and delete my Instant Ink. How do I do all that using an iPad? I’m situated in Canada. 
Thank you in advance for your help! 

[Sneha_01]

Hi @Mariamtl

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To delete your HP account and cancel HP Instant Ink using your iPad, follow these steps. I'll guide you through both processes:

1. Cancel HP Instant Ink Subscription

If you want to cancel your HP Instant Ink subscription, follow these steps:

Via the HP Instant Ink Website:

Open Safari or any browser on your iPad.

Go to the official HP Instant Ink website: https://www.hpinstantink.com.

Log in to your HP Instant Ink account using your email and password.

Once logged in, go to Account Settings:

• Tap the hamburger menu (three horizontal lines) in the top left corner of the screen to open the navigation.
• Tap on "Account" or "My Account".

Under Subscription, find the option to cancel your Instant Ink plan. You should see an option for "Cancel Subscription" or "End Service".

Follow the on-screen instructions to cancel the service. You may be asked to confirm the cancellation.

• Make sure to remove any devices associated with the Instant Ink plan.
• You might also be prompted to return the ink cartridges (if applicable) or inform you about any final charges.

Via the HP Instant Ink App (if you have it installed):

1. Open the HP Smart app on your iPad (you can download it from the App Store if you don’t have it already).
2. Log in to your account.
3. Tap on "Account" at the bottom of the screen.
4. Look for the Instant Ink subscription settings and cancel from there.

To delete your HP account and cancel HP Instant Ink using your iPad, follow these steps. I'll guide you through both processes:

1. Cancel HP Instant Ink Subscription

If you want to cancel your HP Instant Ink subscription, follow these steps:

Via the HP Instant Ink Website:

Open Safari or any browser on your iPad.

Go to the official HP Instant Ink website: https://www.hpinstantink.com.

Log in to your HP Instant Ink account using your email and password.

Once logged in, go to Account Settings:

• Tap the hamburger menu (three horizontal lines) in the top left corner of the screen to open the navigation.
• Tap on "Account" or "My Account".

Under Subscription, find the option to cancel your Instant Ink plan. You should see an option for "Cancel Subscription" or "End Service".

Follow the on-screen instructions to cancel the service. You may be asked to confirm the cancellation.

• Make sure to remove any devices associated with the Instant Ink plan.
• You might also be prompted to return the ink cartridges (if applicable) or inform you about any final charges.

Via the HP Instant Ink App (if you have it installed):

1. Open the HP Smart app on your iPad (you can download it from the App Store if you don’t have it already).
2. Log in to your account.
3. Tap on "Account" at the bottom of the screen.
4. Look for the Instant Ink subscription settings and cancel from there.

2. Delete Your HP Account

After canceling the Instant Ink, you can proceed with deleting your HP account.

Via HP Account Settings:

1. Open Safari (or another browser) on your iPad.
2. Visit the HP Account website: https://www.hp.com.
3. Scroll to the sign-in area and log in using your HP account credentials (email and password).
4. Once logged in, go to Account Settings:
   • Tap on your profile icon (top right corner) and select Account Settings or My Account.
5. Look for the option to delete your account. This may be under Account Management or Privacy Settings. If available, there should be a section that lets you request to delete your account.

I hope this helps.

Take care and have a good day.

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Rachel571

HP Support