How to disable auto off on 6968

[jenhilburn]

No matter what I try, I cannot get my printer to stop turning off. It is a royal pain to have to manually turn it on every time I want to print. Why is there no "Never" option for auto-off? I have a static IP on the printer and that is not helping.

When I logged into HP, it said there was an urgent update to install but when I downloaded the installer, it said it had no update. (The HP Smart app reports that the device is up to date.)

I have tried using the scheduler to automatically turn the device on in the morning but it does not work. Even if it did, the flipping thing would turn off automatically because I can't disable the auto-off feature.

I'm sooooo frustrated! Please tell me how to turn off the auto-off! I need the printer to print when I hit the print button. I pay a monthly subscription (on 2 printers!) for Instant Ink so I can print when I need to. And now this! Do I really need to buy a non-HP printer so I can print?

[Kumar0307]

@jenhilburn, Welcome to the HP Support Community! I’m here to help.

I understand the printer turns off automatically.

The auto-off feature turns the printer off after 8 hours of inactivity to help reduce energy use. $uto-2ff turns the printer off completely, so you must use the Power button to turn the printer back on.

If your printer supports this energy-saving feature, auto-off is automatically enabled or disabled depending on printer capabilities and connection options. Even when auto-off is disabled, the printer enters Sleep mode after 5 minutes of inactivity to help reduce energy use

● Auto-off is enabled when the printer is turned on, if the printer does not have network, fax or Wi-Fi Direct capability, or is not using these capabilities.

● Auto-off is disabled when a printer’s wireless or Wi-Fi Direct capability is turned on or when a printer with fax, USB, or Ethernet network capability establishes a fax, USB, or Ethernet network connection.

For more info, refer to page 3 of the user guide.

Perform the steps mentioned in this document - Printer Turns Off Unexpectedly or Repeatedly

Hope this helps! Keep me posted. 

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