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Locked

‎02-21-2025 04:58 PM

HP Recommended
Product: HP Smart Tank 7602 All-in-One
Operating System: Microsoft Windows 7 (32-bit)

Brand new, out of the box printer got stuck during printer setup.  Light shows solid blue, which should mean wifi setup complete, but it is not connected.  All videos, questions, refer to pressing certain buttons to do a factory reset, but this model only has a touchscreen, and that's inaccessible -- just displaying message "busy -- please wait".

 

Help!

1 person had the same question
1 REPLY 1

‎02-25-2025 02:06 PM

HP Recommended

@TStalzer, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding your Smart Tank 7602! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

Since your HP Smart Tank 7602 All-in-One is stuck during setup and showing "Busy – Please Wait" with no access to the touchscreen, here are some troubleshooting steps you can try:

 

Power Reset

  1. Turn off the printer and unplug the power cable.
  2. Wait for at least 60 seconds.
  3. Plug it back in and turn it on.
  4. Check if the touchscreen becomes responsive.

Restart Router & Try a Wired Connection

  • Restart your Wi-Fi router.
  • If possible, connect the printer to your computer using a USB cable and see if it completes the setup.

Hard Reset (Without Touchscreen Access)

Since this model does not have physical reset buttons, try this method:

  1. Turn off the printer.
  2. Press and hold the Wi-Fi and Cancel (X) buttons together.
  3. Turn on the printer while still holding the buttons for 10-15 seconds.
  4. Release the buttons and wait for the printer to restart.

Use HP Smart App

  1. Install HP Smart on a different device (phone or PC).
  2. Open the app and try detecting the printer.
  3. If detected, reset the printer's network settings and attempt setup again.

Firmware Update via USB

If none of the above works, the firmware might be causing the issue.

  1. Download the latest firmware for the HP Smart Tank 7602 from the HP Support website.
  2. Connect the printer to a computer via USB and update the firmware.

Let me know if this helps!  

  

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

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