How to enable auto duplex printing?

[dxisymitch]

I have a HP OfficeJet Pro 7740 and am unable to print with automatic duplexing. It worked once, and after that I haven't been able to get it to work again. The printer does have automatic duplexing capabilities. I also don't know if this is important, but my computer system says "Windows 10 Home". Here is what I have tried:

1. In Windows 10 settings, enabling "print on both sides>flip on long edge" in printer preferences after selecting the printer
2. With the above setting on, printing directly from the HP Smart App and also selecting "duplex printing>print on both sides>flip on long edge when printing"
3. With the above setting on, printing from Adobe Acrobat with "print on both sides>flip on long edge"

Unsure what other settings I might be missing. The one time I was able to get it to work was with settings #1 and #2, but that hasn't worked again. 

[Dragon-Fur]

@dxisymitch 

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One or more of the following should help...

Simply ignore anything you've already tried.

Printer Software

If you have not done so,

If the full driver printer software is installed,

Uninstall the printer software from Programs and Features,

(Re)Install the Full Driver / Full Feature Software

First...

Uninstall Existing Printer Software (Full Feature Software)

Control Panel > icon view > Programs and Features >

Find / Select > Uninstall the printer software

If software will not uninstall, appears to be removed and it “still hanging around”

Microsoft:  Fix problems that block programs from being installed or removed

OR

Revo Uninstaller (Free version)

After the software is removed, Restart the computer and log in

Next...

Install Full Driver / Full Feature Software

If you have not done so, download-save-install the Full Feature Software / Full Driver for the printer

Full Driver / Full Feature Software does not require a sign-in to use the software.

Download / save / run

  HP Easy Start Printer Setup Software

• Download-and-Save the printer software (Full Feature Software / HP Smart / Easy Start)
• Right-Click on the downloaded package and "Run as Administrator" to start the installation
• Reminder:  If using Easy Start, select the Full Driver

Easy Start...

  About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the basic driver).

Any...

If using USB:  Connect the cable when instructed to do so (near the last part of the driver installation)

After the software is installed, Restart the computer and log in.

Full driver provides print and scan functions.

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Duplex feature installed? (Model Dependent)

Control Panel > icon view > Devices and Printers >

Right-Click Printer > Printer Properties > tab Device Settings >

Beneath Installable Options > Automatic Duplexing Unit > Select / Verify Installed > OK

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 Already tried...

Duplex feature in Printing Preferences (Model Dependent)

Control Panel > icon view > Devices and Printers >

Right-Click Printer > Printing Preferences

Select a shortcut that provides the feature and leave that shortcut highlighted (selected)

And / Or (if your printer software supported “custom shortcuts”)

Select a shortcut > Make changes that includes “Duplex” 

NOTES

• Not sure where to start?  Select Shortcut “Everyday Printing” or “Everyday Scan”
• Remember to check the settings within each Tab section
• Pay attention – not all Media types (kind of paper) and / or paper sizes support Duplex

Optional

Save the changed shortcut settings by clicking on the Master (currently selected shortcut) or use “Save As” (wording varies) to create a Custom shortcut

If you like, leave that (new / custom) shortcut highlighted as the “default”

Click Apply / OK to save the shortcut

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Call the Doctor...

If all else fails, including manually removing / installing the Full Driver software,

Consider / Try...

Offline Doctor V5.0.7

Install / run this version:

  http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

• Download and Save the doctor to your computer
• Open File Explorer > Navigate to the folder in which you saved the file (likely Downloads)
• Execute the doctor – Answer any prompts /  let the process complete
• Restart the computer, log in, and wait for the final steps in the Doctor to finish.
• Check for any difference.

Original Notes – Contributed by ShlomiL

Paraphrased

Connection Issues

• Print and Scan Doctor Version 5.0.7 creates a secondary queue for printing with TCP/IP port.

After the Offline Doctor completes…

Verify / Adjust the “Default” printing device (Default Printer)

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

OR

Open Control Panel > icon view > Devices and Printers > Right-Click on printer > Set printer as Default

NOTES – Selecting Default Printer 

1. Do not select the printer marked as “Scan Only / DO NOT DELETE”
2. Do not select the printer marked as “Fax”

Example Default Printer:  Set “Default” Printer = HP OfficeJet Pro 9020 series PCL-3 (Net)

Reference:  HP Printers - Printer is Offline (Windows) > Step 2: Manually set the default printer

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Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 7740 Wide Format All-in-One Printer series 

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Our Community is comprised of volunteers - people who own and use HP devices.

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Question Resolved / Answered, Click "Accept as Solution"

[dxisymitch]

@dragon-fur

When installing the software and full drivers, I almost finished set-up until the following error popped up, stating that it can't complete set-up because internet connection was lost. 

Except, the internet connection is fine, and there's absolutely nothing to fix. When I go to the link provided, it just takes me here, and has me download the exact same software and go through the exact same steps, just to arrive at the exact same problem. Unsure where to go from here. 

[Dragon-Fur]

@dxisymitch 

What happens if you click "continue later"?'

Can you "X" out of the little message?

I am guessing that this last little bit is not necessary.

For example, one of the very last things the installation wants to do (as I recall) is to open a web browser - something about Instant Ink or some such thing.. ??  It's not needed to install the printer software.

That said, it obviously doesn't work for you.

I am out of ideas for the moment.

@ShlomiL   

If you have words of wisdom, please share.

Thanks!

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

[dxisymitch]

"Continue later" unfortunately just closes the entire application, and again, the link it gives me to continue on with the setup just redownloads the same installation software and has me re-do everything. 

[Dragon-Fur]

@dxisymitch 

OK.

One more try...

Printer Turns Off Unexpectedly or Repeatedly

Start at Step 2: Restart the printer

I am not convinced the printer actually needs service (last option) - there is something else going on, I think...

I'm out of ideas.

Normally, one of the options would have helped.

Wait to see if we get a response here, or maybe better, start a new thread and ask your question - I promise not to answer it.  Smiling.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"