How to factory reset my Topshot Laserjet pro m275

[MainframeD]

I've just switched providers and my IP addresses etc. have changed.

I've tried to re-enter the passphrase etc. but it keeps getting a "79 Service Error"...over and over.

A factory reset would start clean, but none of the solutions here say how that can be done.

Thanks,

Dan

[Rainbow23]

Hi @MainframeD,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are getting 79 Service Error on your HP LaserJet printer.

Please follow the steps listed below for 79 Service Error:

1. Disconnect the printer from the network.

If on wired network: Unplug the Ethernet cable from the back of the printer.

If on wireless network: Power off the router.

2. Turn off the printer and wait for 30 seconds. Turn on the printer, if printer is in ready state.

3. Disable the IPv6 feature from the front panel by clicking Setup -> Network Setup -> Network Services -> IPv6, and then set to Off.

4. Connect the printer back to the network again and send a print job via network.

Let me know if this helps and have a nice day ahead.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[MainframeD]

I had to reset it to get rid of the old network infomation (I've switched providers and they use different IP addresses).  

The printer starts up fine (not connected to a network).

I turned IPv6 off.

As soon as I hit "Wi-Fi Protected Setup"  in the wireless menu, then hit the WPS button on the modem/router it gets the 79 Service Error.

[Rainbow23]

Hi @MainframeD,

Welcome to the HP Support Community. 

This issue might require one on one interaction to fix it.

I've sent you a private message with the steps to talk to HP Support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead!