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‎06-14-2025 02:13 AM

HP Recommended

I have an HP OfficeJet Pro 8035 and forgot both username and password of it so I want to know can I somehow fully reset password and username so I can use it.

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‎06-14-2025 05:52 AM - edited ‎06-14-2025 05:53 AM

HP Recommended

The steps below are Wi-Fi only and do not perform a factory reset.
Microsoft's Copilot may provide alternate solutions.

80xx


  1. From the printer control panel, touch Setup.
  2. Touch Network Setup.
  3. Touch Restore Network Settings.
  4. Touch Yes

 

For a factory reset (if even possible) you need to contact an agent and explain the problem.

How to contact an HP agent:
Sign in to your support page
Select the product you need help with and scroll down to support options.
Select "Contact us". You can change country and language if necessary.


If you are out of warranty, you might consider asking Microsoft's Copilot for advice. Be sure to identify your product, what the problem is, and ask for videos.
There is also HP smart friend but Copilot is free and not restricted on answering certain questions.

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