How to force officejet pro 8610 into factory reset mode

[diydaddy1]

Help.  I have a HP Officejet Pro 8610.  I had used off-brand printing cartridges until the latest firmware update for 'Dynamic Security'.  Suddenly the printer would not recognize any of the cartridges.  I installed brand new HP cartridges, but the printer shows 'Printer Failure There is a problem with the printer or ink system.  Turn printer off, then on.  If problem persists, contact HP'.

I have turned the printer on an off numerous times.  I have unplugged it.  I have removed one of the ink cartridges, turned the printer off and back on, and reinstalled the cartridge (numerous times).  These were futile efforts to get my printer working again.  Is there a method to force the printer into a RESET mode so that I can perform a factory reset and start printing again, or is this printer just a useless boat anchor with very expensive HP printer cartridges in it?

[A_Gayathri]

Hi @diydaddy1,

Welcome to the HP Support Community

I understand you are facing an issue with your officejet pro 8610 . Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware.

click here and follow the troubleshooting steps HP OfficeJet Printers - 'Printer Failure' Error

If the issue persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

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