How to get HP1022 printer to work in Windows 11

[David250]

Windows 11 recognises my HP1022 printer which is attached via a USB port. It is shown as status Idle  

In Device Manager it shows up under USB Controllers, and under Printers there is an entry for the specific printer class driver HP Laserjet 1022n Class Driver.

The Windows 11  troubleshooter finds nothing apart from identifying that it is not the default printer.   Making it the default does not help

A test page printed on my older computer references the print processor HP1020PrintProc.  I cannot find this as file name.  Is  this firmware?  The test page also references additional print files:

• C:\WINDOWS\system32\spool\DRIVERS\x64\3\GChp1020.dll
• C:\WINDOWS\system32\spool\DRIVERS\x64\3\SUhp1020.ENT
• C:\WINDOWS\system32\spool\DRIVERS\x64\3\SUhp1020.VER

I copied these 3 files to correct locations on the new computer.

In printer properties I can choose to print a test page and the page briefly appears in the print queue before disappearing from it.   However, nothing has physically printed.

I seem to be so close to getting this printer working, so some additional help to get over the final hurdle would really, really appreciated.

[A_Gayathri]

Hi @David250,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you’ve done a lot of troubleshooting already. Let’s try a few more steps to get your HP LaserJet 1022n working with Windows 11:
 

1. Reinstall Printer Driver

Remove Existing Printer Driver:

• Go to Settings > Devices > Printers & scanners.
• Click on the HP LaserJet 1022n and select Remove device.
• Open Device Manager. Expand Printers, right-click on the HP LaserJet 1022n, and select Uninstall device. Ensure to check Delete the driver software for this device if prompted.

Download the Latest Driver:

• Visit the HP Support website and search for the HP LaserJet 1022n driver. Make sure to download the driver compatible with Windows 11 or the closest available version (often Windows 10 drivers work well).

Install the Driver:

• Run the downloaded driver installer. Follow the on-screen instructions to install it.

Add the Printer Again:

• Go back to Settings > Devices > Printers & scanners.
• Click on Add a printer or scanner. Windows should detect the HP LaserJet 1022n. Follow the prompts to add it.

2. Update or Roll Back Driver

Update Driver:

• In Device Manager, right-click on the HP LaserJet 1022n under Printers and select Update driver.
• Choose Search automatically for drivers and follow the prompts.

Roll Back Driver:

• If the driver update doesn’t work, you might need to roll back to a previous version if available. Right-click the printer in Device Manager, choose Properties, go to the Driver tab, and select Roll Back Driver.

3. Check Print Spooler Service

Restart Print Spooler Service:

• Press Win + R, type services.msc, and press Enter.
• Find Print Spooler in the list, right-click it, and select Restart.

Set Print Spooler to Automatic:

• In the same window, right-click Print Spooler, select Properties, and ensure the Startup type is set to Automatic.

4. Check Printer Settings

Set as Default Printer:

• Go to Settings > Devices > Printers & scanners.
• Ensure the HP LaserJet 1022n is set as the default printer.

Print Test Page:

• Right-click on the printer in Printers & scanners and select Printer properties.
• Click Print Test Page to see if it outputs.

5. Check for Firmware Updates Update the firmware on an HP printer

• Check HP’s website for any firmware updates for the HP LaserJet 1022n that might improve compatibility with Windows 11.

6. Verify Printer Configuration

• Ensure the printer is properly connected and powered on.
• Check if the printer has any error messages or status lights indicating issues.

7. Use HP Print and Scan Doctor HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor tool. It can automatically diagnose and fix many printing issues.

Refer to this document: HP LaserJet 1022n Printer User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[A_Gayathri]

Hi @David250,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you’ve done a lot of troubleshooting already. Let’s try a few more steps to get your HP LaserJet 1022n working with Windows 11:
 

1. Reinstall Printer Driver

Remove Existing Printer Driver:

• Go to Settings > Devices > Printers & scanners.
• Click on the HP LaserJet 1022n and select Remove device.
• Open Device Manager. Expand Printers, right-click on the HP LaserJet 1022n, and select Uninstall device. Ensure to check Delete the driver software for this device if prompted.

Download the Latest Driver:

• Visit the HP Support website and search for the HP LaserJet 1022n driver. Make sure to download the driver compatible with Windows 11 or the closest available version (often Windows 10 drivers work well).

Install the Driver:

• Run the downloaded driver installer. Follow the on-screen instructions to install it.

Add the Printer Again:

• Go back to Settings > Devices > Printers & scanners.
• Click on Add a printer or scanner. Windows should detect the HP LaserJet 1022n. Follow the prompts to add it.

2. Update or Roll Back Driver

Update Driver:

• In Device Manager, right-click on the HP LaserJet 1022n under Printers and select Update driver.
• Choose Search automatically for drivers and follow the prompts.

Roll Back Driver:

• If the driver update doesn’t work, you might need to roll back to a previous version if available. Right-click the printer in Device Manager, choose Properties, go to the Driver tab, and select Roll Back Driver.

3. Check Print Spooler Service

Restart Print Spooler Service:

• Press Win + R, type services.msc, and press Enter.
• Find Print Spooler in the list, right-click it, and select Restart.

Set Print Spooler to Automatic:

• In the same window, right-click Print Spooler, select Properties, and ensure the Startup type is set to Automatic.

4. Check Printer Settings

Set as Default Printer:

• Go to Settings > Devices > Printers & scanners.
• Ensure the HP LaserJet 1022n is set as the default printer.

Print Test Page:

• Right-click on the printer in Printers & scanners and select Printer properties.
• Click Print Test Page to see if it outputs.

5. Check for Firmware Updates Update the firmware on an HP printer

• Check HP’s website for any firmware updates for the HP LaserJet 1022n that might improve compatibility with Windows 11.

6. Verify Printer Configuration

• Ensure the printer is properly connected and powered on.
• Check if the printer has any error messages or status lights indicating issues.

7. Use HP Print and Scan Doctor HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor tool. It can automatically diagnose and fix many printing issues.

Refer to this document: HP LaserJet 1022n Printer User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[David250]

Hello @Gaya1239 

Thank you for your detailed reply, which appears to be the standard approach to driver problems.

Since posting my query, I have discovered that the HP1022n will print documents but the option within the driver to print a test page does not result in anything being printed.  Given that I can print documents, I am not inclined to go through the uninstall-reinstall routine just now.  The printer is working for all practical purposes.

However, I shall soon be conducting a clean install of Windows 11 and at that time I shall certainly bear in mind your detailed process.

The link you provided has enabled me to find the user manual which I shall retain for future reference.

Many thanks for your help.

Regards

David

[A_Gayathri]

Hi@David250,

That's great! Happy to hear that. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and Kudos, Thumbs Up buttons on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!

[Repairatrooper]

The 1022 uses GDI (host based) printing, which means it does not contain a PCL5 or 6 convertor and relies on the computer and driver to send a properly formatted job to it. When you perform your clean install I suggest that you try the HP Smart Universal Printer driver as I have had success with older GDI based printers on Windows 11 using that driver. No guarantee here, but an option to try.