How to make scan button work on printer with a mac

[alpolizzi]

I want to use the scan button on the printer to pull up the software on the computer. When I press the button, I get a notification of Software required: Visit 123.hp.com. I have all the drivers and software installed. I have found info on Windows, but nothing on Mac. I'm running Mac OS 11.2.1 Big Sur

[sandytechy20]

@alpolizzi

Welcome to the HP support community.

For now, let us try these steps to resolve this issue:

Update the printer firmware

On the printer, go to Setup > Tools > Update the printer > Check now

Click here to know different methods of updating printer firmware.

Also, check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

Let us check the connectivity by performing a PING test

1. Obtain the IP address of the printer by clicking on the Wireless icon on the printer
2. On the MAC Go to Spotlight > search for Network utility > select Ping tab > enter the IP address of the printer in the box
3. Check the second box that says Send only > 10 pings
4. Click on ping > Check the results at the end if any packets are lost
5. Note: There should be 0% packet loss, share the results in your next post.

If 0% loss, then proceed to the next step.

1.) On your Mac, click Finder, click Applications, click the Hewlett-Packard or HP folder, then double-click HP Utility. (If HP Utility is not available, download and install the printer essential software from here) 

2.) Under Scan Settings, click Scan to Computer, then make sure the Enable Scan to Computer check box is selected.

Hope this helps! Keep me posted. 

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.