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HP Recommended
HP OfficeJet Pro 6978 All-in-One Printer
Microsoft Windows 11

I just purchased a new HP Laptop.  My old laptop had the printer Icon on the desktop so I could access the scanner and other options right from the desktop.

3 REPLIES 3
HP Recommended

Hi @Cursillo,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To assist you better, which version of Win OS are you using?

 

If the printer driver is already installed on the PC, follow these steps:

  • Access the start menu.
  • In the search bar type 'HP OfficeJet Pro 6978 '.
  • Once the device icon appears, right-click on the printer and send to the desktop, or drag and drop it to the desktop screen.

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

Nal_NR-Moderator
I am an HP Employee

HP Recommended

Hi @Cursillo,

 

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Nal_NR-Moderator
I am an HP Employee

HP Recommended

Hi @Cursillo,

 

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

Nal_NR-Moderator
I am an HP Employee

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