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‎07-02-2017 09:12 AM

HP Recommended
Product: HP Photosmart--HP Envy 7640
Operating System: Microsoft Windows 10 (64-bit)

Hi. I replaced a malfunctioning Photosmart C6380 with an HP Envy 7640. Since the Envy uses HP Printer Assistant, I have no need for the HP Digital Imaging Monitor. But the monitor still appears in my systray. It won't open, but will show the software version. Control Panel and the Start bar does not show this monitor so I can not remove it there. A search of my OS shows no such program, yet there it is in my systray all the time. I can right click it in the systray, and select close, but next reboot and it's back.  Any idea how I can remove this without damaging my new printer software?

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-02-2017 09:52 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Can you try this:

 

1.  Ctrl + Alt + Del  from your PC and select "Task Manager"

 

2. Under Task Manager, go to "Startup" tab

 

3. Find the Systray and select "Disabled".

 

4. Reboot system

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

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2 REPLIES 2

‎07-02-2017 09:52 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Can you try this:

 

1.  Ctrl + Alt + Del  from your PC and select "Task Manager"

 

2. Under Task Manager, go to "Startup" tab

 

3. Find the Systray and select "Disabled".

 

4. Reboot system

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎07-02-2017 10:04 AM - edited ‎07-02-2017 10:07 AM

HP Recommended

That seems to have stopped it from loading. Thanks.

 

I am still puzzeled by the fact that I can not find the hpqtra08.exe file anywhere on my system so I could just delete it.

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