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Locked

‎12-21-2022 03:33 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have HP Color Laserjet MFP M880 printer that both Settings and Support Tools are locked with some kind of username and password that I do not know.

At this point, I cannot even connect it to new network, and it can only perform Copy.


I’ve tried the common default usernames but no luck.

 

is there a way to factory reset the printer?

Category:
1 person had the same question
2 REPLIES 2

‎12-22-2022 03:46 AM

HP Recommended

https://laserpros.com/img/TechTips/hp-cold-reset-futuresmart-firmware.pdf 




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‎12-22-2022 06:16 AM

HP Recommended

Hi,

 

Thanks for your response! 
However,

Once I clicked the Administrator, it says I need to enter password, so I cannot go pass that…

what can I do now?

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