• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎08-14-2023 12:43 AM

HP Recommended

Hi, 

I recently changed wifi pw so wondering how do i reset the network settings? Here’s what I’ve tried:

 

  • pressing wifi icon + x (cancel) icon on the printer but it’s not doing anything. As i’ve watched some tutorials pressing and holding those 2 buttons until power button blinks works but on my printer, the power button is just steadily lit up and doesn’t seem to be responding to that command. 
  • resetting the printer altogether by pressing and holding power button and cancel, it prints out a page and when i go back to the app to try to add the printer, instead of the set up option on the wifi setting, it just lets me select the previous connection instead of letting me set up with the new wifi connection pls see screenshot IMG_0760.jpeg
  • i also tried choosing the previous network and tried the default pw: 12345678 but no luck.

any other steps i can do to try to fix this? 

thanks! 

Category:
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.