How to rollback firmwar

[fox992]

I'm unable to use other ink cartridges and when I use HP genuine cartridges I have to go through a whole process of enrollment. I need to by pass these things so I can print some documents. Very inconvenient. HP OfficeJet 5252.

[Kuroi_Kenshi]

Hi @fox992,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Current Firmware Version

• Display on Printer: Navigate through your printer's menu to find the current firmware version.
• HP Smart App: If you have the HP Smart app installed, it can often display the current firmware version.

Disable Automatic Firmware Updates

• To prevent the printer from automatically updating to the latest firmware, disable the automatic updates.

Printer's Menu:

• Navigate to the settings menu.
• Find "Printer Updates" and select "Never" if available.

HP Smart App:

• Open the app and select your printer.
• Go to "Settings" and disable automatic updates.

Test with Third-Party Ink Cartridges

• Once the rollback is complete, test your printer with the third-party or previous ink cartridges to ensure they are working correctly.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Fox922]

Hi @Kuroi_Kenshi

Thank you for your reply! 

I am happy you are thrilled to help me solve a problem!

The problem has not yet been solved. When I go to the HP Firmware Downgrade link, I’m given the option Softwares and Drivers. Could you be so kind to direct me to the list of firmwares? I would greatly appreciate it. I have the OfficeJet 5252 All-in-One model on a Linux OS. 

[Fox922]

Hi @Kuroi_Kenshi

You just copied and paste your answer 2x now. Can you please just help with a link to the firmware? I would truly appreciate you.

Dr. Diana Pham

[Kuroi_Kenshi]

Hi @fox992,

We're here to help you tackle that malfunction! Don't worry, we've got your back! 

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We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,