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HP Recommended
Photosmart c5550
Microsoft Windows 10 (64-bit)

Have a C5550 attached to a desktop Win 10 computer and shared via the local network.

How do I get my notebook (Win 10 64) to install the correct drivers to recognize this shared network printer as also a scanner?

I can print to it fine, but can't seem to get it recognized as a scanner.

3 REPLIES 3
HP Recommended

@jsauser11, Welcome to the HP Support Community!

 

Click here to download the HP Full-featured driver using which you can print and scan.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

 

To know how to scan from your PC, refer to - How to Scan

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

HP Recommended

Thanks for the tip. I have already installed the Full Featured Driver, and still no ability to scan to my laptop. During installation, the driver install application will NOT allow you to choose a network shared C5550, you have to attach the laptop directly to the C5550 via USB or the install application will not complete the printer install.

HP Recommended

@jsauser11

 

This model printer is not compatible with any other scanning applications due to its age. If the issue persists, please reach out to the HP Technical Support team in your region for further assistance. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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