How to set Hp OJP 7720 to custom size paper 8.5x13"

[ErwinGo]

after purchasing a new printer. I am having problems setting up HP OJP 7720 to the size of paper 8.5"x13" i need, since there is no option for custom size.

Can anyone help me what shoud i do?

[Dragon-Fur]

@ErwinGo 

Welcome to the HP Community Forum.

The printer supports Custom Paper sizes.

• Check that your paper also meets the specifications for supported paper type and paper weight.

• Install the full driver printer software to gain access to the printer features.

After the driver is installed,

• Create the custom size paper form
• Alert the printer to the paper size / type - Tray and Paper
• Check that the Printer Properties is set to use that full driver as opposed to a Microsoft or IPP class driver.

Details and some of the places to recheck your setup...

Product Specifications for the HP OfficeJet Pro 7720 Wide Format All-in-One Printer (Y0S18A)

Paper handling

Input capacity	Up to 250 sheets
Standard input capacity (cards)	Up to 50 sheets
Standard input capacity (envelopes)	Up to 30
Output capacity	Up to 75 sheets
Media sizes, custom (metric)	76 x 127 to 297 x 420 mm
Media sizes, custom (U.S. standard)	3 x 5 to 11.7 x 17 in
Media types	Plain Paper, HP Photo Papers, HP Matte Brochure or Professional Paper, HP Matte Presentation Paper, HP Glossy Brochure or Professional Paper, Other Matte Inkjet Papers, Other Glossy Inkjet Papers, Inkjet Hagaki, Plain Paper Thick, Plain Paper Light/Recycled
Media weight supported (metric)	60 to 105 g/m²
Media weight supported (U.S. standard)	16 to 28 lb, bond
Borderless printing	Yes (up to A3/11 x 17 in)

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What else?

If you have not done so, install the Full Feature Software / full driver printer software.

For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information and Download <<<

HP OfficeJet Pro 7720 Wide Format All-in-One Print and Scan Driver and Accessories 

After the software is installed, Restart the computer and log in

Installed full driver printer software adds at least two shortcuts to the Desktop:

• Printer Assistant
• HP Scan

Example - Windows - HP Full Feature Software - Installed

Programs_and_Features_Printer_Desktop_Icons_9

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Next,

Custom Paper Size Form

HP Document: HP Printers - Creating Custom Paper Sizes

Example - Custom Paper Size Form - Windows

Custom_Paper_Size_Form_Examples_7

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Tray and Paper

Alert the printer to the paper size you are using.

Example - Tray and Paper

EWS_9025_Preferences_Tray_and_Paper_Management_All_9

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Printer Properties

9025_Printer_Properties_Advanced_Driver_List_10

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP OfficeJet Pro 7720 Wide Format All-in-One Printer series 

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