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HP Recommended
HP DeskJet 2710e All-in-One Printer
Chrome OS

Hi i am having great difficulties setting up this printer wireless on chrome book

 

1 REPLY 1
HP Recommended

Hi @millymolly1234,

 

Welcome to the HP Support Community

 

I understand you are facing a setup issue with your HP DeskJet 2710e All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist you better:

  • Is the blue Wi-Fi light solid on the printer? ( if the Wi-Fi Light is blinking then please re-connect the printer back to your Wi-Fi router - Restore Wi-Fi setup mode on your HP printer, Once you restore the network to defaults, then please follow the instructions on this link to connect the printer back to your PC.)
  • How far is the printer located from the WiFi router?
  • Do you have a dual-band router?
  • If you have a dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

While you respond to that, Let's follow the steps mentioned in this document:  HP printer setup (Chromebook)

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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