How to setup C310a without setup cartridge?

[HandyWayne]

I have been given a new C310a printer, but it does not have a setup cartridge.  How to setup C310a without setup cartridge?

[Rainbow23]

Hi @HandyWayne,

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

We need to follow a few steps to bypass this error message. These instructions are printer specific hence cannot be shared in public.

I've sent you a private message with the instructions to bypass this error message. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link 

[HandyWayne]

Hello, the solution provided did not work.

With the cartridges installed, the display shows only the message: "Incompatible Ink Cartridges.  Please install the setup ink cartridge..."

With the cartridges removed, the display shows only the message: "Check Ink Cartridges.  Cartridges appear to be missing..."

At no time does any other message appear, and there are no other 'buttons' visible or active.

[Rainbow23]

Hi @HandyWayne,

This issue might require one on one interaction over the phone to fix it.

I've sent you a private message with the steps to talk to HP Support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead!