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Locked

‎06-19-2024 02:34 PM

HP Recommended
Product: HP ENVY 6455e All-in-One Printer

I need to know who to setup the printer, it was working fine and now it says it is not connected to the internet?

Category:
1 REPLY 1

‎06-21-2024 07:27 AM

HP Recommended

Hi @Mars62,

 

Welcome to the HP Support Community. 

 

I understand that you are facing connectivity issues. I’d like to help!

 

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

 

Is it a private (Home network) or a public Wi-Fi connection? Wi-Fi direct? Or Hotspot?
What device are you using the printer with a Windows computer, Mac, Android, or iPhone?

 

Perform the steps from this document and see if that helps. 

 

You may also refer to this document for further assistance. 

 

Update the firmware. Click here

 

 

Hope this helps! Keep me posted for further assistance.

 

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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